Fair Go Casino Privacy Policy
This Privacy Policy explains how Fair Go Casino collects, uses, stores, and shares information when you visit our website, create an account, play games, or otherwise interact with our services. It is written to help you understand what information may be processed, why we process it, and the choices you may have.
Please read this policy together with any notices presented at the point of collection (for example, during registration or payments). By using Fair Go Casino, you acknowledge that some processing is necessary to provide the service, maintain security, and meet operational and legal obligations that may apply to online gaming activities.
Information We Collect
We collect information in three main ways: (i) information you provide directly, (ii) information collected automatically when you use the website, and (iii) information received from third parties where appropriate for account security, payments, and service delivery.
Information you provide
- Account details such as name, date of birth, username, password, and contact details.
- Identity and verification information you submit during registration or when we request verification (for example, identity documents or proof of address).
- Payment and transaction information needed to process deposits, withdrawals, chargebacks, and refunds (limited to what is necessary; card details may be handled by specialised payment providers).
- Communications with our support team and any information you choose to include in messages or attachments.
- Preferences you set in your account, including marketing choices and responsible play settings (where available).
Information collected automatically
- Device and technical data, such as IP address, device identifiers, browser type, operating system, and language settings.
- Usage data, such as pages viewed, time spent, clicks, referring/exit pages, and interaction with features.
- Log data related to security events, authentication, and error reporting.
Information we may receive from third parties
- Payment confirmation and risk signals from payment processors and financial institutions involved in your transactions.
- Fraud-prevention and security signals used to help protect accounts and the integrity of gameplay.
- Service information from game providers and platform vendors needed to deliver games and record game outcomes.
How We Use Information
Fair Go Casino uses information to operate the website, provide gaming services, and maintain a safe environment for players. Processing is typically based on the need to provide the service you request, to protect users and the platform, and to meet obligations that may apply to our operations.
- To create and manage your account, including login, authentication, and account preferences.
- To provide gameplay, track session activity, record transactions, and display your account history.
- To process deposits and withdrawals and to handle payment-related queries or disputes.
- To verify identity and eligibility, including age verification and checks intended to prevent misuse of the platform.
- To detect, prevent, and investigate suspicious activity, fraud, prohibited behaviour, or technical abuse.
- To communicate with you about service updates, security notices, and support requests.
- To improve performance, troubleshoot issues, and develop new features based on aggregated usage trends.
- To administer promotions where you choose to participate, including eligibility checks and bonus fulfillment.
- To maintain records for accounting, auditing, dispute resolution, and internal governance purposes.
Cookies and Similar Technologies
Fair Go Casino uses cookies and similar technologies (such as pixels, local storage, and SDKs) to support website functionality, remember preferences, analyse traffic, and help protect the service. Cookies are small text files stored on your device that allow the website to recognise your browser over time.
Some cookies are essential for the site to work (for example, to keep you logged in and to help prevent unauthorised access). Others may be used for analytics or to tailor content. Where cookie choices are available, you can adjust settings through your browser or through any on-site consent tools we provide.
Data Sharing
We share information only as needed to operate Fair Go Casino, provide requested services, and maintain security. We do not sell personal information in the ordinary sense of selling it for cash consideration; however, we may disclose information to third parties in the scenarios described below.
- Service providers: companies that help us run the platform (for example, hosting, security monitoring, analytics, customer support tooling, and communications systems).
- Payment and banking partners: providers that process deposits, withdrawals, refunds, and risk checks associated with payments.
- Game and platform providers: suppliers that deliver games, manage game rounds, and provide integrity and performance monitoring.
- Fraud and security partners: organisations that help us detect suspicious activity and protect accounts and the platform.
- Legal and compliance disclosures: where required by law, court order, or to respond to valid requests from authorities, or where disclosure is necessary to establish, exercise, or defend legal claims.
- Corporate transactions: if Fair Go Casino undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction subject to appropriate safeguards.
When we use vendors, we expect them to process information in line with the services they provide and to apply appropriate security measures. Access is limited to what is necessary for the relevant purpose.
Data Security
We implement administrative, technical, and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and staff training.
No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential and for using a strong password. If you suspect unauthorised access to your account, you should take immediate steps to secure your credentials and contact us through the channel listed in the Contact Information section below.
Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy. Retention periods may vary depending on the type of information, how it is used, and whether it is required to resolve disputes, maintain accurate records, or meet obligations that may apply to online gaming operations.
When information is no longer needed, we take steps to delete it, anonymise it, or store it in a form that is isolated and protected in line with reasonable security practices.
Your Rights
Your rights may depend on where you are located and the nature of your relationship with Fair Go Casino. Where applicable, you may have rights relating to access, correction, deletion, restriction, portability, or objection to certain processing.
- Access and correction: you can request access to certain information we hold about you and ask for corrections if it is inaccurate or out of date.
- Deletion and restriction: you can request deletion or restriction of certain information, subject to limitations (for example, where retention is needed for security, dispute resolution, or record-keeping).
- Marketing choices: you can opt out of certain marketing communications at any time using the unsubscribe mechanism provided or by adjusting account preferences where available.
- Cookie controls: you can manage cookies through your browser settings and any on-site cookie preference tools.
- Account closure: you may request closure of your account, noting that some information may be retained as described in the Data Retention section.
To help protect your privacy and account security, we may need to verify your identity before responding to certain requests.
Third-Party Services
The Fair Go Casino website may integrate third-party services such as payment processors, identity or fraud-prevention tools, analytics providers, and game content suppliers. These third parties may process information under their own policies and terms, particularly when you interact with their systems (for example, completing a payment transaction or loading game content).
Where third-party links are provided on the website, they are offered for convenience. Fair Go Casino is not responsible for the privacy practices of external websites. You should review the privacy notices of any third-party services you use.
International Transfers (General Only)
Online services often rely on infrastructure and specialist providers that may be located in different countries. As a result, your information may be processed or stored in jurisdictions outside Australia. When information is transferred internationally, we take reasonable steps to ensure it is handled with appropriate safeguards and security controls consistent with this policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to the Fair Go Casino website, technology, business operations, or privacy practices. The latest version will be published on this page. If changes are material, we may provide an additional notice through the website or your account interface.
Contact Information
If you have questions about this Privacy Policy, your information, or how Fair Go Casino handles privacy-related requests, you can contact our support team at [email protected].
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