Fair Go Casino Responsible Gaming
At Fair Go Casino, we want gambling to remain a positive and enjoyable experience. Casino games involve chance and uncertainty, so play should always be viewed as entertainment rather than a reliable way to make money or solve financial problems.
This Responsible Gaming page explains practical ways to stay in control, how to recognise when gambling may be becoming harmful, and where to find independent help in Australia. If you feel your gambling is no longer fun, taking early action can make a meaningful difference.
Our Commitment to Responsible Gambling
Fair Go Casino is committed to promoting responsible gambling and supporting safer play. We aim to provide an environment where players can make informed choices, manage their activity, and access help when needed.
Responsible gambling means understanding the risks, keeping gambling within affordable limits, and knowing when to take a break. No tool can guarantee a particular outcome in games of chance, so we encourage realistic expectations and careful budgeting.
We also recognise that gambling-related harm can affect families and communities. For that reason, Fair Go Casino focuses on prevention, early identification of risk, and providing clear pathways to independent support.
Recognising Problem Gambling
Gambling becomes a problem when it stops being a form of entertainment and starts causing stress, financial pressure, conflict, or loss of control. Signs are not always obvious at first, and they can develop gradually.
Common indicators may include:
- Gambling more often or for longer than intended.
- Spending more than you can comfortably afford, or chasing losses.
- Borrowing money, using credit, or selling belongings to fund gambling.
- Hiding gambling activity from friends or family, or feeling guilt or shame.
- Feeling anxious, irritable, or low when trying to cut back or stop.
- Neglecting work, study, relationships, or responsibilities.
- Continuing to gamble despite negative consequences.
Experiencing one sign does not automatically mean you have a gambling problem, but it may indicate that additional safeguards are appropriate. If several apply to you, consider using the tools described below and seeking independent advice.
Self-Assessment and Limits
Regular self-checks can help you keep gambling in proportion. A simple approach is to review your activity and ask whether it remains affordable, enjoyable, and within the time you intended to spend.
Setting limits is one of the most effective ways to maintain control. At Fair Go Casino, players are encouraged to consider limits that match their personal circumstances, including:
- Deposit limits: cap the amount you can add to your account within a chosen period.
- Loss limits: set a maximum amount you are prepared to lose over a defined timeframe.
- Reality checks: receive periodic reminders about time spent and activity so you can reassess.
- Cooling-off periods: take a short break from gambling access to reset habits and reduce impulsive play.
- Self-exclusion: block access for a longer period when gambling is no longer manageable.
Limits are most effective when they are set before you start playing and aligned with a clear budget. If you find yourself attempting to raise limits frequently, that can be a sign to pause and reassess your relationship with gambling.
Responsible Gaming Tools
Fair Go Casino offers responsible gaming features designed to help players manage their time and spending. Availability and configuration may vary depending on your account settings and how you access the website, but typical tools include:
- Account limits: options to restrict deposits and other account activity over daily, weekly, or monthly periods.
- Session management: features that help you monitor session length and decide when to stop.
- Reality check notifications: periodic prompts that summarise play duration to support informed decisions.
- Time-out or cooling-off functionality: the ability to step away for a defined period.
- Self-exclusion requests: a longer break option that restricts access in order to protect you from further harm.
- Access to account history: viewing deposits, withdrawals, and gameplay records to support self-review.
- Information and signposting: links and guidance that point to independent support services and educational resources.
Where a tool is enabled, it is intended to support safer behaviour, not to override personal responsibility. If you are unsure which features are available to you, review the relevant settings area on the website and consider using multiple measures together.
Support and Assistance
If gambling becomes difficult to control, seeking professional help is a practical step and often the fastest way to reduce harm. You do not need to wait until a situation feels severe to talk to someone. If you are worried about your gambling, or the gambling of someone close to you, consider contacting independent support services and using account controls to reduce access.
You can also contact Fair Go Casino support at [email protected] for assistance with responsible gaming tools, including time-outs and self-exclusion requests.
The following organisations are independent external support services in Australia. They are not partners of Fair Go Casino and are not operated by us:
You can also contact the National Gambling Helpline on 1800 858 858, which is a free and confidential support service for people affected by gambling.
Underage Gambling
Fair Go Casino does not allow underage gambling. Only individuals aged 18+ or older may use the website, create an account, or place bets.
We encourage parents and guardians to discuss online safety and gambling risks with young people. If you share a device with others, take reasonable steps to prevent minors from accessing gambling content and account features.
Parental Controls
Parental controls can help reduce the risk of underage access to gambling websites and gambling-related content. These tools are particularly useful on shared devices and home networks.
Consider the following safeguards:
- Use device-level parental controls to restrict access to gambling websites and apps.
- Create separate user profiles on shared computers and mobile devices with appropriate permissions.
- Set secure passwords on app stores and prevent unauthorised installations.
- Enable content filtering through your internet service provider or home router settings where available.
- Keep your Fair Go Casino login details private and do not store passwords on shared devices.
No single measure is perfect, so combining controls is recommended. If you believe a minor has accessed your account, take immediate steps to change passwords and restrict device access.
Tips for Staying in Control
Responsible gambling is easier when you plan ahead and avoid decisions made in the moment. The following practical habits can help you keep play safe and enjoyable at Fair Go Casino:
- Set a budget before you play and treat any spending as the cost of entertainment.
- Decide on a time limit for your session and stop when you reach it.
- Avoid chasing losses; past results do not change the odds of future outcomes.
- Take regular breaks, especially after a win or a loss, to reduce impulsive decisions.
- Do not gamble when feeling stressed, upset, tired, or under the influence of alcohol or other substances.
- Keep gambling separate from essential money for rent, food, bills, and other necessities.
- Use account history to review your activity and identify patterns that may be escalating.
- Balance gambling with other hobbies and social activities to keep it in perspective.
- If you are concerned about your play, use limits or self-exclusion early and seek independent support.
Staying in control is not just about avoiding harm; it is also about preserving the enjoyment of the experience and preventing gambling from becoming a source of pressure.
Changes to This Policy
Fair Go Casino may update this Responsible Gaming page from time to time to improve clarity, reflect new tools, or address operational changes. Updates are intended to keep information accurate and useful for players.
We encourage you to review this page periodically. Continued use of the website after changes are published indicates that you have had an opportunity to read the revised information.
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